Frequently Asked Questions
We are a privately owned ophthalmic lab that manufactures ophthalmic lenses in the USA for local and national optometry/ophthalmology/ and optical offices. We felt that we should extend that same gold standard service and pricing directly to you! Why not? Doctors across the country trust us with the ophthalmic lab work for their patients. We can bring that same expertise directly to you, at a discount, compared to legacy channels. We do this by streamlining the supply chain allowing you to work directly with our lab taking advantage of better pricing and quicker service. Yes, we are owned and founded by eye doctors. Our manufacturing facility is overseen by them. Many doctors and offices across the country trust us with their patients. We hope you do as well. New prescription lenses start at $77, when ordered directly with us on this website. Made with integrity in the USA. On average our customers receive their new lenses within 2 weeks from placing their order. Remember to ship us your frame quickly to keep things on schedule, we’ll ship you a prepaid package to mail us the frame that you want to use with your new lenses. While we are waiting for your frame to arrive, we’ll get your custom lenses made. Once we receive your frame, we’ll get your new lenses edged to fit your frame, mounted into your frame, verified, and then packaged and shipped right back to you. Your local eye doctor will provide your glasses prescription as part of your yearly eye exam. If they didn’t provide one, give them a call and they can get you a copy. It is important to use an up to date prescription. Our lenses are custom made based on your individual prescription. We are unable to re-do lenses based on incorrect or outdated prescriptions provided to us. Because your lenses are custom manufactured for you individually, based on your glasses prescription, we can’t offer returns. However, if we made a mistake, we will happily re-make your lenses free of charge.
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